Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you use our website or services, including:

• Contact details — name, email address, phone number, and city
• Academic information — transcripts, test scores, degree certificates, and CVs you upload or share
• Application materials — statements of purpose, financial documents, and passport details submitted for visa filing
• Appointment details — preferred dates, times, service interests, and consultation notes
• Job application materials — resumes and cover letters submitted via our Careers page
• Communications — messages sent through our contact form, WhatsApp, email, or in person

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our services, specifically to:

• Evaluate your academic profile and recommend suitable countries, universities, and programs
• Prepare and submit university applications and student/visit visa applications on your behalf
• Communicate with you about appointments, application status, and service updates
• Send scholarship deadlines, intake reminders, and educational content if you subscribe to our newsletter
• Process job applications for open roles at Atlas Education
• Comply with legal obligations and respond to lawful requests from embassies or immigration authorities acting on your application

3. Sharing Your Information

We share your information only where necessary to deliver the service you've requested, including with:

• Universities and institutions you apply to, for admission processing
• Embassies, consulates, and visa processing centres, as required for your visa application
• Test preparation partners (e.g., IELTS/PTE test centres), where you book a test through us
• Service providers who support our operations (e.g., Supabase for secure data storage, Resend for transactional email) under appropriate confidentiality obligations

4. Data Retention

We retain your personal information for as long as necessary to provide our services and as required by applicable law. Application and visa-related documents are typically retained for 3 years after your case is closed, in case of embassy follow-up queries or reapplication. You may request earlier deletion by contacting us, subject to any legal retention requirements.

5. Data Security

We store your data using industry-standard security practices, including encrypted database storage (Supabase with row-level security) and restricted access limited to staff directly handling your case. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to request access to, correction of, or deletion of your personal information held by us. To exercise these rights, contact us at the details below. We will respond within a reasonable timeframe, typically within 15 business days.

7. Children's Privacy

Our services are intended for individuals aged 16 and above. Where we assist minors (e.g., for undergraduate applications), we require parental or guardian consent and involvement throughout the process.

8. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The "Last updated" date above reflects the most recent revision. Continued use of our services after changes constitutes acceptance of the updated policy.

9. Contact Us

Questions about this policy or your personal data can be directed to atlasoverseasconsultant@gmail.com or by visiting our office at Basement, Zia Plaza, near Punjab Developers, Punjab Center, Mandi Bahauddin, Punjab, Pakistan.